Refund policy

Last updated: September 4, 2026

At Best Discounts Shop, we want you to be happy with your purchase. If you receive an incorrect, damaged, or defective product, please contact us and we'll work to resolve the issue.

1. Returns

We accept returns under the following conditions:

The product must be unused, unworn and in its original condition.
Clothing must be returned with original tags and packaging where applicable.
Perfumes and fragrances must be unopened, unused and sealed to be eligible for return.
A return request must be submitted within 7 days of receiving your order.
Products that have been used, worn, washed, damaged, or altered by the customer may not be accepted.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

Your order number
Clear photos/videos of the product
Photos of the packaging, if applicable
A brief description of the issue

After reviewing the issue, we may offer a replacement or refund, depending on the situation.

3. Non-Returnable Items

For hygiene and safety reasons, opened or used perfumes/fragrances cannot be returned.

Items that are worn, washed, damaged, altered, or missing their original packaging may also be ineligible for return.

4. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

For eligible refunds, the refund will be processed according to the payment method and applicable refund procedures.

For Cash on Delivery (COD) orders, we may contact you to collect the necessary details required to process an approved refund.

5. Return Shipping

If the return is due to receiving an incorrect, damaged, or defective product, we will assist you with the return process.

For other approved returns, return shipping arrangements may depend on the reason for the return.

6. Exchanges

If you receive an incorrect, damaged, or defective item, we may offer an exchange where the requested product is available.

7. How to Request a Return

To request a return or report an issue with your order, please contact us through our Contact Us page with your order number and details of the issue.

Our team will review your request and provide the next steps.